This policy explains refunds and subscription cancellation for AIQalam, our Arabic and English content creation and SEO software service.
Purchases processed by Paddle
For purchases processed by Paddle, Paddle acts as the merchant of record and handles payments and refund processing. Refund eligibility is governed by the Paddle Refund Policy and applicable consumer protection laws. Submitting a request does not guarantee approval.
Read the Paddle Refund PolicyHow to request a refund
Use Paddle buyer support to request a refund for a Paddle purchase. You can also contact AIQalam for help with a billing or service issue. Include the email used at checkout, your order or transaction reference, the purchase date and the reason for your request. Do not send passwords or full payment card details.
Cancel subscription renewal
Sign in to AIQalam, open Billing and use the customer billing portal to cancel your subscription. Cancellation is normally scheduled for the end of the current billing period and stops future renewals. You can continue using your subscription until its effective cancellation date, unless access ends earlier under the applicable terms or following a refund. Contact support if you cannot access the portal.
Cancellation and refunds are separate
Cancelling a subscription does not automatically refund a previous payment. For a payment that has already been collected, submit a separate refund request. Eligibility for refunds of renewal payments and one-time purchases follows the applicable payment provider policy and any mandatory legal rights.
Article allowances and service issues
An unused article allowance or a returned in-app credit is not itself a cash refund. If a charge appears duplicated, a purchase was not delivered or the service did not work as described, contact us or Paddle buyer support so the issue and any refund entitlement can be reviewed.
Your consumer rights
Nothing in this policy limits mandatory rights under applicable law, including any applicable withdrawal rights or remedies for services that are faulty or not as described. The Paddle Refund Policy explains country-specific rights and any conditions that apply.